About Direct Care Solutions
Direct Care Solutions provides respectful, person-centred support to people with disability and their families across Sydney. We are committed to providing reliable, compassionate and individualised support that respects each person's dignity, choices, abilities and goals.
Our experience working with children and young people with disability dates back to 2007. Over the years, we have developed a strong understanding of the importance of patience, communication, trust, safety and encouraging each person to participate in everyday activities and community life.
We believe every person deserves to be treated with respect and supported to live as independently and confidently as possible. Our approach is practical, flexible and focused on building positive relationships and supporting each person's individual needs.
Our NDIS Services
Person-centred support designed to promote independence, choice, safety and meaningful participation in everyday life.
Personal Activities
Respectful assistance with daily personal activities, personal care, hygiene, meal preparation and everyday routines, supporting dignity, independence and choice.
Household Tasks
Support with eligible household tasks such as cleaning, laundry and maintaining a safe and comfortable home environment, based on each participant's needs and disability-related requirements.
Social and Community Participation
Support to participate in the community and pursue meaningful activities, appointments, interests and social opportunities that align with the participant's goals, independence and disability-related needs.
Implementing Behaviour Support Plans
Where a participant has a Behaviour Support Plan, our trained workers can support the participant by implementing the plan as directed. We use person-centred approaches that promote safety, dignity, independence and quality of life, in accordance with the participant's plan and applicable NDIS requirements.
Our Core Values
Compassion
We care deeply about the wellbeing of every participant. Kindness, empathy, and understanding are at the heart of every interaction.
Integrity
We are honest, transparent, and accountable. We do what we say we will do, and we always act in the best interest of those we support.
Excellence
We strive for the highest quality in everything we do. From our support workers to our processes, excellence is our standard.
Frequently Asked Questions
Here are answers to some common questions about our NDIS support services.
What is the NDIS?
The National Disability Insurance Scheme (NDIS) provides funding to eligible people with disability to access reasonable and necessary supports that help them pursue their goals, increase independence and participate in everyday life.
How can I access your services?
You can contact us by phone, email or through our contact form. We will discuss your needs, goals and available supports and explain the next steps before services commence.
Where do you provide services?
Direct Care Solutions provides NDIS support services across Sydney. We work with participants and their support networks to provide reliable, respectful and person-centred support in the community and at home, where appropriate.
What support services do you provide?
We provide a range of NDIS supports, including assistance with daily personal activities, household tasks, community participation, development of life skills and other supports within our approved service scope.
Do I have a choice about my support?
Yes. We respect each participant's right to make informed choices about their supports and how those supports are delivered. We work with you to understand your preferences, goals and individual circumstances.
What fees do you charge?
Our fees are based on the applicable NDIS pricing arrangements and the supports being provided. We are transparent about costs and will discuss the agreed supports, rates and conditions with you before services commence.
Can I provide feedback or make a complaint?
Absolutely. We welcome feedback, suggestions and complaints because they help us identify areas where we can improve our services. You can contact us directly, and we will listen to your concerns and respond respectfully and fairly.
How do you protect my privacy?
We respect your privacy and handle personal information responsibly. We only collect, use and disclose information in accordance with applicable privacy requirements and our policies.