Your Rights

At Direct Care Solutions, your rights are at the heart of everything we do. We are committed to providing safe, respectful, and person-centred supports that protect your dignity, independence, and wellbeing.

Your Rights Matter

As an NDIS participant, you have a range of rights that protect your dignity, independence, and wellbeing. These rights are enshrined in the NDIS Act and supported by the NDIS Code of Conduct.

We believe that every participant deserves to be treated with respect, empowered to make their own choices, and supported to live life on their own terms. Your rights are not just words on a page – they are our commitment to you.

View Your Rights

You Have the Right To:

Your rights protect your dignity, independence, and wellbeing. Here's what you can expect from us.

Be treated with dignity and respect.

Make your own choices and have control over your supports and services.

Be safe and receive quality supports from trained and professional staff.

Have your privacy protected and your personal information kept confidential.

Be free from abuse, neglect, violence, discrimination, bullying, and exploitation.

Be listened to and have your views, preferences, and goals respected.

Receive information in a way you understand.

Be involved in all decisions about your supports and services.

Have your culture, beliefs, language, identity, and values respected.

Be treated fairly and equally without discrimination.

Participate in your community, education, employment, and social activities.

Take reasonable risks and be supported to make informed decisions.

Access your personal information in accordance with privacy laws.

Provide feedback about the services you receive.

Make a complaint without fear of being treated unfairly.

Have an advocate or support person assist you if you choose.

Be free from unnecessary restrictive practices, except where authorised by law.

Receive reliable and consistent supports.

Change providers in accordance with your service agreement.

Be supported by workers who follow the NDIS Code of Conduct.

Our Commitment

At Direct Care Solutions, we respect your rights, value your choices, and work with you to achieve your goals. We are committed to providing inclusive, high-quality supports that help you live the life you choose.